It ain’t what you do, it’s the way that you do it, and that’s what gets results

How we work

Each programme is specifically tailored to meet client’s needs and typically includes a mix of one-to-one sessions and facilitated team workshops. To build the right programme for our clients’, we use SKEIN, our step-by-step process (see below).

Following decades of personal experience and years of research, we have concluded that the four fundamental behaviours of exceptional leadership and teamwork are: LEAD

These underpin all of our work with you:

  • Listening – both listening to and hearing colleagues, clients and peers
  • Energy – understanding and managing your own as well as others’ energy
  • Authenticity – being authentic and creating an environment where others can do the same
  • Direction – articulating both short-and long-term strategy, with real clarity and without disempowering colleagues

We achieve all of this through our individual mentoring and team facilitation programmes.


Phase 1

The SHARE phase involves outlining some of our early thoughts on your current situation, seeking to define a practical approach to addressing your shorter-term needs. This includes considering development of leaders and their teams, to work towards growing a culture of agility, creativity and excellence within your organisation.


Phase 2

This KNOWLEDGE Phase is the key to our success with team(s). It represents our “diagnosis prior to prescription”. We always spend time with key stakeholders to really understand their perspectives, fears, hopes and desires before we design any programme. We are told our listening is second to none.


Phase 3

This ENLIGHTEN phase completes the diagnostic activities. We throw all results of the previous stage into the melting pot and interpret the results to give us true understanding on which to base our future plans. Typical topics include: listening, energy management, authentic leadership, direction and alignment, effective working in multicultural teams, influencing, personal resilience and storytelling.


Phase 4

In the IGNITE phase – having completed our diagnosis – we now write the prescription to inspire individuals to new heights of performance. We discuss and align with you to ensure optimal engagement during, and uptake after, the meetings by all delegates.


Phase 5

The NORMALISE Phase: following the initial intervention or workshops with the team, we are passionate about ensuring future sustainability to extract maximum value from investments. This is all about helping new ideas and behaviours simply become normal everyday practice. These are our ideas for further support and build on the early work and maintain, if not further accelerate, momentum with gains in commercial and cultural well-being.

iTS about what others say

"iTS Leadership really got to know us and our business before designing an inspirational program."

“The team increased their performance as a cohesive unit and were less accepting of average results.”

“The programme stretched our thinking and belief as a team to exceed business goals.”

“We outperformed all but one [country organisation] in the world.”

“You have helped build trust across the team, and encouraged open and honest communications.”

Let’s start something new!

Get in touch with us today and take the first steps to transforming your business.